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Frequently Asked Question

How can I change address or phone number in Order?

If you wish to change the shipping address or phone number, you can do it through "My Order" section before the products are dispatched. You will see an edit icon on the order detail page. Please note that you cannot change the address once the order is shipped.

What is your return policy?

You can return your product up to 15 days after receiving your order. Please make sure that the products are not worn, washed or damaged.

Refunds are processed the same way as purchases. For foreign customers, returns are the customer's expense. 

When will my card be charged for my order?

The debit on your credit card comes within a maximum of 7 days after your order. All bank transactions are protected and managed by the stripe company.

Why is my order not showing?

If your most recent order is not showing after successful payment, please be rest assured & try checking the same after 10 minutes. 

What does 'Out of Stock' mean?

Out of stock means that currently the product is not available in the stock. However, you can check product page to know once the product is back in stock.

Can I buy multiple products in a single order?

Yes, you can. Just add all the products you wish to buy in your shopping bag and click on the 'Checkout' button for payment options.

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