Harfiy Shipping Policy

We are delighted to offer free worldwide shipping on all orders!

Delivery Times

• Estimated Delivery Time: Due to high demand, please allow 6-8 weeks for delivery. This timeline is an estimate, and while we strive to dispatch orders promptly, unforeseen delays may occasionally occur beyond our control.
• International Parcels: Delivery times for international shipments may vary depending on customs clearance processes and the efficiency of local delivery partners in the destination country. These factors can extend the delivery timeframe.

Important Notes

• While we make every effort to ensure timely delivery, we cannot guarantee exact arrival dates.
• We recommend scheduling any renovations or projects after receiving your order to avoid potential disruptions.

Your satisfaction is our priority, and we will do our best to keep you updated on your shipment’s status. Thank you for your patience and understanding!

Delivery Times

• Large Furniture & Lighting: Please allow 6-8 weeks for delivery. While we strive to dispatch orders promptly, rest assured that we will make every effort to ensure timely delivery.
• Estimated Delivery Time: Due to high demand, please allow 6-8 weeks for delivery. This timeline is an estimate, and while we strive to dispatch orders promptly, unforeseen delays may occasionally occur beyond our control.
• International Parcels: Delivery times for international shipments may vary depending on customs clearance processes and the efficiency of local delivery partners in the destination country. These factors can extend the delivery timeframe.

Important Notes

• While we make every effort to ensure timely delivery, we cannot guarantee exact arrival dates.
• We recommend scheduling any renovations or projects after receiving your order to avoid potential disruptions.

Your satisfaction is our priority, and we will do our best to keep you updated on your shipment’s status. Thank you for your patience and understanding!

Order Cancellation

You can cancel your order within 24 hours of placing it. After this period, production will begin, and cancellation will no longer be possible. If you wish to cancel, please contact us at info@harfiy.comwithin the 24-hour window.

• If your item has already been shipped, cancellation will not be possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@harfiy.com. Please note that returns must be sent to the following address: Harfiy Ltd UK Burney Drive, Milton Keynes MK17 7BT, United Kingdom.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@harfiy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, hand made Jewellery  and Earrings 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@harfiy.com.